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Enterprise Subscription Agreement · version 18 September 2026

Enterprise Subscription Agreement

For organisations subscribing to Professional Team or Corporate Studio by purchase order or signed order form. Card subscriptions started on the website are governed by the Terms of Service; an organisation may move to this Agreement at any time by signing an order form.

1. Parties and structure

This Agreement is between the organisation named in the Order Form (“Customer”) and DocVerifyPro, a sole proprietorship registered in Puerto Rico, United States (“Provider”). It incorporates the Data Processing Addendum, the Service Level Agreement and each Order Form. In case of conflict: Order Form, then this Agreement, then the DPA on data-protection matters, then the SLA.

2. The Service

Provider grants Customer a non-exclusive, non-transferable right for its authorised users to use the DocVerifyPro software during the Term to correct and export documents to published destination specifications. The software runs in the user’s browser; Provider receives no document content. Provider does not verify document authenticity and gives no legal, immigration or tax advice; destination rules are as published on the date shown on Rule watch and Customer remains responsible for confirming current requirements with the receiving body.

3. Seats and users

Corporate Studio includes 10 seats; additional seats are $29 per seat per month, up to 500 people in total (write to us for more). Professional Team includes up to 3 seats. A seat is one named person with a work email address. Customer may reassign seats by removing a person from the administration console. Customer is responsible for its users’ compliance with this Agreement and for the lawfulness of the documents its users process.

4. Fees, invoicing and payment

• Fees are those in the Order Form: $149 per month for Professional Team; $349 per month for Corporate Studio plus $29 per additional seat per month. Annual prepayment may be agreed in the Order Form.
• Invoices are issued through Stripe with net 30-day terms and Customer’s PO number; no charge is taken when an invoice is requested. Late amounts accrue 1% per month or the maximum lawful rate, whichever is lower.
• All fees are non-refundable. Customer inspects the software fully before purchase; downloads are the product. Service credits under the SLA are the sole remedy for availability shortfalls.
• Fees exclude taxes; Customer pays applicable sales, use or VAT unless it provides a valid exemption certificate. Provider supplies a W-9 on request.
• Provider may change list prices with 30 days’ notice; a change never affects a period already paid for or an Order Form’s committed term.

5. Term and termination

The initial term is stated in the Order Form (monthly or annual) and renews for successive periods of the same length unless either party gives notice at least 30 days before renewal. Either party may terminate for material breach uncured 30 days after written notice. Customer may cancel at any time from the account panel; access continues to the end of the paid period and no further charge is taken. On termination, Provider deletes Customer data as set out in the DPA. Sections 6 to 11 survive.

6. Confidentiality

Each party protects the other’s non-public information with at least reasonable care, uses it only for this Agreement, and discloses it only to personnel and advisers who need it and are bound by confidentiality, for three years after termination (indefinitely for trade secrets). Document content never reaches Provider and is therefore never Provider’s to protect or disclose.

7. Intellectual property

Provider and its licensors own the software, its engine, presets, documentation and trademarks (including DocVerifyPro™). Customer owns its documents and the output files. Customer may not copy, modify, reverse-engineer, resell or provide the software to third parties except its authorised users. Feedback may be used by Provider without obligation.

8. Warranties

Provider warrants that the software will perform materially as described on docsupra.com and that it does not transmit document content to Provider. Customer’s remedy for breach is correction of the defect or, failing that within 30 days, termination of the affected subscription with no further fees due. Except as stated, the software is provided “as is” without other warranties, express or implied, to the extent permitted by law.

9. Indemnities

Provider defends Customer against third-party claims that the software as provided infringes a United States patent, copyright or trademark, and pays resulting damages and costs finally awarded, provided Customer notifies promptly and gives control of the defence; Provider may procure a licence, modify the software, or terminate and refund prepaid unused fees for the remaining term. Customer defends Provider against claims arising from Customer’s documents or its users’ use of the software in breach of this Agreement.

10. Limitation of liability

Neither party is liable for indirect, consequential, special or punitive damages, or loss of profits, revenue or data, however arising. Each party’s total liability under this Agreement is limited to the fees paid or payable by Customer in the twelve months before the event giving rise to the claim. These limits do not apply to indemnity obligations, breach of confidentiality, or liability that cannot be limited by law.

11. General

• Governing law and venue: the Commonwealth of Puerto Rico and applicable United States federal law; courts of San Juan, Puerto Rico, unless the Order Form states otherwise.
• Assignment: neither party may assign without consent, except to a successor of substantially all its business on notice.
• Export and sanctions: each party complies with applicable United States export and sanctions laws.
• Insurance and audit: Provider maintains commercially reasonable insurance for a business of its size and provides certificates on request; Customer’s audit right is in the DPA section 11.
• Notices: in writing by email to the addresses in the Order Form; to Provider at legal@docsupra.com.
• Entire agreement: this Agreement and its incorporated documents are the entire agreement and supersede Customer purchase-order terms, which are rejected. Amendments require signature by both parties.

Order Form (template)

To execute: request a countersignable PDF from legal@docsupra.com or submit the invoice request with your PO; the Order Form is confirmed by return email.